Terms & Conditions

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Terms and Conditions – Sasta Avenue

Effective Date: 13-07-2025

Welcome to Sasta Avenue. By accessing our website, shopping at our store, or using our services, you agree to the following Terms and Conditions. Please read them carefully.

1. General

These Terms govern your use of Sasta Avenue’s services—whether online, in-store, or via social media or messaging platforms (such as WhatsApp). By using our services, you agree to be legally bound by these terms.

2. Eligibility

To make a purchase or use our services, you must:

Be at least 18 years old (or have parental consent)
Provide accurate and complete information
Not use our services for any illegal or unauthorized purpose

3. Orders & Payment

All orders are subject to acceptance and availability.
Prices are listed in Pakistani Rupees (PKR) and include all applicable taxes unless stated otherwise.
We accept various payment methods, including Cash on Delivery (COD), Easypaisa, JazzCash, bank transfer, or online card payments.
Sasta Avenue reserves the right to cancel any order in case of pricing errors, stock issues, or suspected fraud.

4. Shipping & Delivery

Delivery timelines vary depending on your location, but typically range from 120 Mins or Less.
Delays due to courier issues, public holidays, or weather are beyond our control.
Delivery charges (if any) are clearly mentioned at checkout.

5. Returns & Refunds

Our Return and Refund Policy governs how returns, exchanges, and refunds are handled. You can find it Refund & Return Policy. Customers are responsible for return shipping unless the product was defective or incorrectly delivered.

6. Product Information

We do our best to display product images, descriptions, and prices accurately.
Slight variations in color, size, or design may occur due to photography, screen settings, or manufacturing batches.
Product availability is subject to change without notice.

7. Intellectual Property

All content on our website and social media—including logos, product images, designs, and text—is the property of Sasta Avenue and may not be copied, modified, or used without written permission.

8. Customer Accounts (If Applicable)

If you create an account with us:

You are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately if you suspect unauthorized access or use.
We reserve the right to suspend or terminate accounts that violate our policies.

9. Limitation of Liability

Sasta Avenue is not liable for:

Indirect, incidental, or consequential damages
Loss or damage resulting from delays, product misuse, or third-party errors (e.g., couriers or payment providers)
Any damages beyond the value of the product purchased

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Islamic Republic of Pakistan. Any disputes arising will be subject to the jurisdiction of the courts in Islamabad or Rawalpindi.

11. Changes to Terms

We may update these Terms at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services after updates means you accept the revised terms.