Privacy Policy

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Privacy Policy – Sasta Avenue

Effective Date: 13-07-2025

Sasta Avenue respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable Pakistani data protection principles.

1. Information We Collect

When you shop with Sasta Avenue—whether in-store, online, or through our customer service—we may collect the following information:

Personal Information: Name, email, phone number, CNIC (if applicable), shipping/billing address
Payment Information: Credit/debit card details, Easypaisa, JazzCash, or bank transfer data (processed via secure third parties)
Order & Transaction Data: Purchase history, order details, preferences
Device & Usage Data: IP address, browser/device type, location (if enabled), and browsing activity through cookies or similar tools
Communication: Emails, messages, and customer service conversations

2. Purpose of Data Collection

We collect and use your data for the following purposes:

To process and deliver your orders
To provide customer support
To verify your identity for secure transactions
To send order updates, promotional offers, or newsletters (only with your consent)
To improve our products, website, and services
To comply with Pakistani laws and regulations

3. Sharing of Data

We do not sell your personal data. However, we may share your information with:

Delivery Partners: For shipping your orders
Payment Processors: Such as banks, Easypaisa, JazzCash
IT & Marketing Service Providers: That help us manage systems and communications
Government Authorities: When required by law, court order, or for legal compliance

All partners are expected to handle your information responsibly and securely.

4. Data Protection & Security

We take appropriate security measures—technical and organizational—to protect your data against unauthorized access, misuse, or loss. While we strive for complete security, no system is 100% foolproof.

5. Your Rights

Under the principles of Pakistan’s proposed Personal Data Protection Bill, you have the right to:

Request access to the data we hold about you
Request correction or deletion of your personal data
Withdraw consent for marketing at any time
Lodge a complaint with the relevant data authority once officially established

To exercise any of these rights, contact us using the details below.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to personalize your experience and gather analytics. You can manage your preferences through your browser settings.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purpose it was collected for, or as required by Pakistani law (e.g., tax or fraud-prevention purposes).

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Effective Date” at the top.