Refund and Returns Policy

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Refund & Return Policy – Sasta Avenue

Effective Date: 13-07-2025

At Sasta Avenue, your satisfaction is our priority. We understand that sometimes things don’t go as planned, and we’re here to help. This Refund and Return Policy explains when and how you can return products and request refunds or exchanges.

1. Eligibility for Returns

You may return a product if:

It is defective, damaged, or incorrect
You received the wrong item or size
The item is unopened, unused, and in its original packaging

⚠️ Products must be returned within 1 day from the date of delivery or purchase, with the original receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged upon arrival:

Perishable goods (e.g., food, flowers)
Personal care items (e.g., cosmetics, hygiene products)
Clearance or sale items (unless faulty)
Customized or made-to-order items

3. Return Methods

You can return items by:

Visiting our store
Courier return (for online orders only):
- Contact us at 03340000944
- We’ll guide you through the process and provide a return shipping address

Note: Return shipping charges are the customer’s responsibility unless the return is due to our error.

4. Refund Policy

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–10 business days:

Online Payments: Refunded to your original payment method
Cash on Delivery (COD): Refunded via bank transfer, Easypaisa, or store credit (your choice)
In-store purchases: Refunded in cash or store credit

5. Exchanges

We offer exchanges for:

Size issues
Defective or damaged items
Wrong items sent

To request an exchange, contact us at [insert phone/email] within the return window. The item must be returned first before the replacement is shipped.